Privacy Policy

Introduction

Townsend’s Polymer Services & Information DBA Townsend Solutions (“Townsend,” “we,” “our,” or “us”) is committed to protecting the privacy, accuracy, and security of your Personal Information and ensuring compliance with applicable privacy standards.

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This Privacy Policy explains how Townsend collects, uses, and discloses personal data (“Personal Information” or “PII”) when you visit this website (www.townsendsolutions.com) website and other Townsend websites that display or link to this Privacy Statement (collectively, the “Sites”).

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We reserve the right, at our sole discretion, to alter and update this Privacy Policy from time to time. We therefore invite you to review the current version of the Privacy Policy each time you use or access our Sites.

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By accessing or using our Sites, you acknowledge that you have read, understood, and agreed to this Privacy Policy. If you do not agree, please discontinue use of the Sites.

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You do not have to provide us with any personal data.  However, if you do not, we may be unable to handle your request or to provide you with the services you are requesting.

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Some of our Sites are provided to you for use by organizations, such as your employer. Where the Sites are made available to you through an organization, that organization is the administrator of the Sites and is responsible for the accounts and/or Sites over which it has control. If this is the case, please direct your data privacy questions to your employer, as your use of the Sites is subject to that organization's policies. We are not responsible for the privacy or security practices of an administrator's organization, which may be different than this policy.

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Our Sites are intended for general audiences. In accordance with the Children’s Online Privacy Protection Act (“COPPA”), we do not knowingly collect Personal Information from individuals under 16 years of age.

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If you are a California resident, please see the USA – California Addendum at the end of this Privacy Statement for further details on how we handle your personal information and how to exercise your rights.

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‍Personal Data We Collect

Townsend may obtain Personal Information from a variety of sources, including information you provide directly, data collected automatically through your use of our Sites, and information we receive from third parties.  

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When we collect Personal Data, it may include your IP address, first and last name, your postal and email address, your telephone number, your job title, data for social networks, your areas of interest, interest in specific Townsend products, and certain information about the company you are working for (company name and address).  We may also connect existing and third-party data about the company you work for including company name, address, phone number, and other data we may have including operations performed, plant locations, products manufactured and raw materials used.

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We will keep your personal data for as long as needed to handle your request or for as long as we have a relationship with you.

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Information You Provide to Us

We collect Personal Information that you voluntarily provide when you interact with our Sites, such as:

• Contact Information: Name, address, email address, and phone number.
• Billing and Payment Details: Credit card or other payment information for purchases or subscriptions.
• Account and Preference Data: Information provided during registration, surveys, or customer support interactions.
• Communications: Information you provide through email, forms, or chat regarding our products and services.
• Other including topics you are interested in, background information provided with an application and any other information you have otherwise provided to us.

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Information We Receive from Other Sources

We may receive limited Personal Information about you from third parties, such as:

• Business partners who help us deliver or promote our Sites;
• Publicly available sources; and
• Service providers (such as analytics or payment processors) assisting in the operation of our Sites.

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Information Collected Automatically

When you access or use our Sites, we automatically collect certain data, including:

• Technical Data: IP address, browser type, device identifier, and operating system;
• Usage Data: Date and time of visits, pages viewed, links clicked, and referring URLs;
• Location Data: Approximate location inferred from IP address; and
• Cookies and Similar Technologies: Used to improve site performance, remember preferences, and analyze usage patterns.

For more information, please see “Cookies and Tracking Technologies”

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How We Use the Data We Obtain

We collect personal information to operate, manage, and maintain our business, to provide our products and services, and to accomplish our business purposes and objectives, including to:

·       Advertise and market our products and services, and personalize user experiences

·       Deliver and manage your information requests, account, purchases, and subscriptions

·       Conduct research, analytics, and data analysis

·       Develop, improve, and maintain our products and services

·       Maintain, secure, and improve the functionality of our Site and Services.

·       Detect and prevent fraud and perform identity verification

·       Facilitate and implement any reorganization, financing transaction, merger, sale, joint venture, partnership, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with any bankruptcy or similar proceedings)

·       Maintain records, comply with law, legal process, and internal policies, and exercise and defend legal claims.

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Data Sharing

We will not sell, trade, rent or lease your personal information to others without your consent. However, we may promote offers from our partners (e.g. when we partner with an association or event) through our own system (without giving away your personal information).

We limit the sharing of Personal Information and only disclose it under the following circumstances:

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Service Providers and Business Partners

We may share information with trusted third parties who perform services on our behalf, such as:

• Payment processing and order fulfilment;
• Marketing including email and newsletter distribution;
• Website hosting and analytics;
• Market research: and
• Customer support.

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These third parties are authorized to use your data only for the specific services they provide and are contractually required to protect it.

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Legal Requirements and Protection of Rights

We may disclose Personal Information when required to:

• Comply with applicable laws, court orders, or legal processes;
• Protect the rights, property, or safety of Townsend, our Users, or others; or
• Prevent, investigate, or respond to suspected fraud, illegal activity, or violations of our Terms.

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Corporate Transactions

If Townsend undergoes a merger, acquisition, reorganization, or sale of assets, your Personal Information may be transferred as part of that transaction, subject to continued protection under this Privacy Policy.

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Your Choices and Rights

Email Communications.  You may opt out of marketing or promotional emails by clicking “Unsubscribe” in our emails or by contacting dataprivacy@townsendsolutions.com. Even if you unsubscribe, we may still send transactional or service-related messages necessary to manage your account.

Cookies and Tracking Controls.  You can manage cookie preferences in your browser settings. Disabling cookies may affect functionality of certain site features.

Access, Correction, and Deletion.  You may request access to, correction of, or deletion of your Personal Information by contacting dataprivacy@townsendsolutions.com. We may verify your identity before fulfilling your request and will comply with applicable laws.

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How We Protect Personal Data

We have established safeguards to help prevent unauthorized access to or misuse of your information, but cannot guarantee that your information will never be disclosed in a manner inconsistent with this Privacy Policy (for example, as a result of unauthorized acts by third parties that violate applicable law or our and our affiliated providers’ policies). To protect your privacy and security, we may use passwords or other technologies to register or authenticate you and enable you to take advantage of our Services, and before granting access or making corrections to your information.

We employ commercially reasonable administrative, technical, organizational, and physical safeguards to protect your Personal Information from unauthorized access, alteration, disclosure, or destruction. These include:

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• Secure data storage and transmission protocols;
• Access controls for authorized personnel; and
• Regular monitoring and review of security measures.

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However, no method of data transmission or storage can be guaranteed to be 100% secure. If you believe your information has been compromised, please notify us immediately.

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Do Not Track Disclosure

Some browsers include “Do Not Track” (DNT) settings. Because no uniform standard for DNT signals has been adopted, Townsend Solutions does not currently respond to DNT requests.

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Cookies and Tracking Technologies

We may use cookies, web beacons, pixels, and similar tools to collect data about user behaviour and preferences.

Cookies help us:

• Ensure the Site functions correctly;
• Improve Site performance;
• Provide analytics for internal use; and
• Deliver a more personalized browsing experience.

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You may change your browser settings to block or delete cookies, but doing so may impact certain Site features.

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Links to Third-Party Sites

Some of our websites may contain links to other websites on the Internet that are not under the control of or maintained by Townsend.  Such links do not constitute an endorsement by Townsend of those websites, the content displayed, or the persons or entities associated with them. By visiting a linked website from a Townsend website, you acknowledge that Townsend is providing these links to you only as a convenience and you agree that Townsend is not responsible for the content of such websites.

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Data Transfers

Any personal information which we may collect via the Sites may be stored and processed in our servers located in the United States or in any other country in which we, or our affiliates, subsidiaries or agents, maintain facilities. You consent to any such transfer of personal information outside your country of residence to any such location and acknowledge that the data protection laws of those countries may differ from those in your jurisdiction.

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Payment Processing

When you make a purchase through our Site, payments may be processed by third-party payment providers. Any information you provide to a payment processor will be subject to that provider’s privacy policy, not this one.

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Security of Your Personal Data

We have implemented appropriate technical and organizational security measures in order to protect your personal data from loss, misuse, alteration, or destruction. Despite these precautions, however, we cannot guarantee that unauthorized persons will not obtain access to your information.

Password Protection. You are responsible for maintaining the confidentiality of your passwords. We have the right to assume that anyone accessing one of our websites using a password assigned to you has the right to do so. You will be solely responsible for the activities of anyone accessing our website using a password assigned to you, even if the individual is not, in fact authorized by you. If you have reason to believe that your password has been compromised or used without authorization, you must promptly change it using the functionality provided on the site or notify us that your account has been compromised.

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Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our data practices, technology, or legal requirements. When we make changes, we will update the “Effective Date” above and post the revised Policy on our Sites.

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Your continued use of our Sites after changes become effective constitutes acceptance of the revised Privacy Policy.

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Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Townsend Solutions

Attn:  Global Data Protection Officer

7904 North Sam Houston Parkway West | Suite 400 | Houston, Texas | USA 77064

dataprivacy@townsendsolutions.com

+1-281-873-8733

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USA – California

If you are a consumer as defined by the California Consumer Privacy Act of 2018, as amended by the California Privacy Rights Act (collectively, “CCPA”), the personal information collected from you includes information within the below categories of data. These categories also represent the categories of personal information that we have collected, disclosed, or “sold” or “shared” over the past 12 months. Please note that we may disclose some categories of Personal Information in connection with certain types of advertisements, which could be considered “selling” or “sharing” under the CCPA. We do not knowingly “sell” or “share” the personal information of individuals under the age of 16. The source of the information is set forth above in the section titled “Personal Data we Collect”.

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The categories listed are defined by California state law. Inclusion of a category in the list below indicates only that, depending on the services and products we provide you, we may collect some information within that category. It does not necessarily mean that we collect all information listed in a particular category for all our consumers, nor does it imply that California law applies to you.

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Collection and use of personal information

Sensitive Personal Information. For purposes of the CCPA, we do not process "sensitive" personal information for purposes other than those specified in section 7027(m) of the CCPA Regulations (such as to provide the services and for security purposes).

Purposes

We may use this personal information and/or disclose it to third parties for the following purposes, including commercial purposes:

• to provide our products and services;
• to accomplish our business purposes and objectives, including:
  • developing, improving, repairing, and maintaining our products and services;
  • personalizing, advertising, and marketing our products and services;
  • conducting risk and security controls and monitoring;
  • detecting and preventing fraud, and other prohibited or illegal activity;
  • maintaining and improving our facilities and infrastructure;
  • performing accounting, audit, and other internal functions;

• complying with the law, legal process, and internal policies;
• conducting research, analytics, and data analysis;
• quality and safety assurance measures;
• performing identity verification; and
• to operate, manage, and maintain our business, including corporate transactions, such as in connection with a sale, acquisition, reorganization, merger, or transfer of all or a part of our business, or other corporate transaction (e.g., a bankruptcy, or similar proceedings).

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Depending on your interactions with us, we may not have used personal information collected about you for each of these purposes. In addition, any personal information we may have disclosed about you, such disclosure may not include all of the personal information collected about you.  

Privacy rights

As a California resident, you have certain rights, subject to legal limitations and applicable exceptions, regarding the collection, use, and sale or sharing of your personal information. These rights include:

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• The right to know: You have the right to know how we have collected, used and shared your personal information over the last twelve months, including the categories of sources from which the personal information is collected; the business or commercial purpose for collecting, selling, or sharing personal information; the categories of third parties to whom we disclose personal information; and the specific pieces of personal information the business has collected about you.  
• The right to correct: You have the right to request the correction of inaccurate personal information that we may have on file about you.    
• The right to delete: You have the right to request that we delete your personal information we have collected about you. Subject to certain exceptions, we must delete your personal information and direct any service provider to delete your personal information.  
• The right to opt-out: You have the right to opt-out of the sale or sharing of your personal information. To exercise this right, please visit our Privacy Settings.
• The right to non-discrimination: You have the right to not be discriminated against by us for choosing to exercise your rights under the CCPA.  

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To make a request email us at dataprivacy@townsendsolutions.com or call us at +1-281-873-8733 and provide us with your name, email address, the nature of your inquiry, and, if you are disabled, any accessibility accommodations you require. Please note that, in some instances, we may decline to honor your request where, for example, we are unable to verify your identity or an exception to certain rights apply.

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Under the CCPA, California consumers have certain rights which they may exercise independently or through an authorized agent. As permitted by the CCPA, any request you submit to us through an authorized agent is subject to an identification and verification process, which will depend on the nature of the request and the personal information requested and will be further explained in response to a request.  For your protection, we reserve the right to deny any request from an agent who does not submit proof that they have been authorized to act on your behalf.