Email Fraud Information

Email Fraud Information

Townsend’s Polymer Services & Information, DBA Townsend Solutions (Townsend) is committed to promoting the security of personal information. The following will help you to make informed decisions with respect to email security.

What is Email "spoofing/phishing"?

Fraudulent emails (also known as "spoofing" or "phishing") are those that appear to come from a well-known, reputable source but have the intention of putting your personal information at risk.

‍Fraudulent emails and phishing Web pages typically try to bait you into disclosing your personal info, include a file or link to a malicious web site to provide, update or confirm sensitive personal information, such as:

• Username/Password
• Your account number
• Social Security number
• ATM, debit or credit card information
• Bank account number

Typically, phishing email will:

• Appear to come from a trustworthy company with imagery and links that appear to be legitimate.
• Often the subject line and the message indicate that the email is urgent in nature.
• The email will contain what appears to be a convenient link, but it takes the recipient to a fake web site set up by the phisher.
• Fraudulent emails will also disguise the sender's email address so it appears to be legitimate.

How do I protect myself?

• Never click any links or open any attachments without verifying the legitimacy of the email first.
• Do not respond to any emails requesting sensitive personal information.
• Reputable companies should never ask you to verify or update personal information online.
• Call the company via a known good number and ask them about the email.

To report cases of suspected Townsend impersonation email customercare@townsendsolutions.com or call +1 281-873-8733.