Privacy Policy
Please read the following Terms and Conditions of Use (“Terms”) carefully. By accessing or using our website (“Site”) and our products and/or services (“Services”), you hereby agree to be bound by the Terms herein. If you do not expressly agree to all of these Terms, please do not access or use our Site or Services.
 
Townsend Solutions is committed to keeping all Personally Identifiable Information (“PII”) collected from individuals (“Users”) that visit our Site and make use of our Services accurate, confidential, secure, and private. This Privacy Policy has been designed and created to ensure Users affiliated with Townsend Solutions of our commitment and obligation not only to meet but to exceed most existing privacy standards.
 
This Privacy Policy Agreement (“Agreement”) shall apply to Townsend Solutions, and thus it shall govern all data collection and usage thereof. Through the use of our Site and newsletter Users are herein consenting to the following data procedures expressed within this Agreement.
 
Collection of Information
This Site collects various types of information, such as:
  • Voluntarily provided information which may include name, address, email address, billing, and/or credit card information etc., which may be used when you purchase products and/or services and to deliver Services requested; and
  • Information automatically collected when visiting our Site, including cookies, third party tracking technologies, and server logs.
 
This Site shall only collect PII that you knowingly and willingly provide by way of surveys, registrations, completed membership forms, and emails. It is the intent of this Site to use PII only for the purpose for which it was requested and any additional uses specifically provided.
 
Townsend Solutions may gather information about the type of browser you are using, IP address, or type of operating system to assist in providing and maintaining superior quality service. It is highly recommended and suggested that you review the privacy policies and statements of any website you choose to use or frequent as a means to better understand the way in which other websites garner, make use of and share information collected.
 
Internet Protocol Logs
When you visit our Site, our servers automatically log and record your Internet Protocol (IP) address. We use log data to monitor the use of our Site and Services. We do not associate your IP address with any PII to identify you personally, except in cases of violation of the Terms and Conditions.
 
Cookie Usage
By using our Site, you consent to the use of text files (“Cookies”) as described below. Townsend Solutions may use Cookies (or other anonymous tracking technologies that do not collect PII when you visit our Site). A Cookie is a small text file placed on your device that helps our Site functionality. We may use the following types of Cookies on this web site:
 
  1. “Necessary” Cookies must be tracked to allow Townsend Solutions to deliver the Site to you and to provide specific Services that you request. Services offered by our Site that require Cookies to function include account log-in, shopping basket/online store, billing, comments/blog features.
  2. “Performance” or “Analytics” Cookies help us to collect information about how Users use the Site and helps us with Site improvements. These Cookies remain on your device after you close your browser, but cannot be used to identify you personally.
  3. “Functionality” Cookies allow our Site to remember your choices or preferences, such as information within online forms or previous orders. These Cookies allow us to offer you a personalized experience while using the Site. They are not used to track your browsing activity on other websites.
 
You may change your web browser’s Internet preferences to disable or delete Cookies, although it may affect certain functions of the Site.
 
Use of Collected Information
Townsend Solutions may collect and may make use of PII to assist in the operation of our Site and to ensure delivery of Services you need and request. At times, we may find it necessary to use PII as a means to keep you informed of other possible Services that may be available to you from our Site. Townsend Solutions may also be in contact with you regarding surveys and/or research questionnaires related to your opinion of current or potential future Services that may be offered.
 
Townsend Solutions does not now, nor will it in the future, sell, rent, or lease any of our User lists and/or names to any third parties. Townsend Solutions may deem it necessary to follow websites and/or pages that Users may frequent in an effort to glean what types of services and/or products may be the most popular to Users.
 
Townsend Solutions may disclose PII, without prior notice, only if required to do so in accordance with applicable laws and/or in a good faith belief that such action is deemed necessary or is required in an effort to:
 
  • Remain in conformance with any decrees, laws, and/or statutes or in an effort to comply with any process which may be served upon Townsend Solutions and/or our Site;
  • Maintain, safeguard, and/or preserve all the rights and/or property of Townsend Solutions; and
  • Perform under demanding conditions in an effort to safeguard the personal safety of Users and/or the general public.
 
Unsubscribe or Opt-Out
Users of our Site have the option to discontinue receiving communication from us and/or reserve the right to discontinue receiving communications by way of email or newsletters. To discontinue or unsubscribe to our Site or newsletter please send an email to customercare@townsendsolutions.com requesting to unsubscribe. If you wish to unsubscribe or opt-out from any third party websites, you must go to that specific website to unsubscribe and/or opt-out.
 
Links to Other Web Sites
Our Site contains links to other websites. Townsend Solutions does not claim nor accept responsibility for any privacy policies, practices, and/or procedures of other such websites. We encourage all Users to be aware when they leave our Site and to read the privacy statements of each website that collects PII. This Agreement applies solely to the information collected by our Site.
 
Security
Townsend Solutions has established safeguards and takes every precaution to maintain adequate physical, procedural, and technical security with respect to our offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of PII under our control. PII is stored in a secure location in the United States and access is limited to authorized persons.
 
Changes to Privacy Policy Agreement
Townsend Solutions reserves the right to update and/or change the Terms of this Agreement, and as such we will post changes to our Site, so that our Users are always aware of the type of information we collect, how it will be used, and under what circumstances, if any, we may disclose such information. If at any point Townsend Solutions decides to make use of PII on file, in a manner vastly different from that which was stated when this information was initially collected, Users shall be promptly notified by email. At that time Users shall have the option as to whether or not to permit the use of their PII in this separate manner.
 
Acceptance of Terms
Through the use of this Site, you are hereby accepting the Terms stipulated within this Agreement. If you are not in agreement with these Terms, you should refrain from further use of our Site. Additionally, your continued use of our Site following the posting of any updates/changes to our Terms shall mean that you are in agreement and acceptance of such changes.
 
Contact Us
Questions or concerns regarding the Privacy Policy related to our website or newsletters, please contact us.
 
Townsend Solutions
Attn:  Barbara Mitchell
PO Box 90327, Houston, Texas 77290 USA
+1-281-873-8733
 
 
 
Last updated: February 2016